1. General Return Guidelines

• Eligibility Period: Returns must be initiated within 30 days of the delivery date.
• Condition of Items: Items must be unused, in the original packaging, and in the same condition as received.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made items
• Gift cards
• Sale items (only regular-priced items may be refunded)

3. Return Process

• Contact Us: Before returning an item, please contact our customer service team at [Customer Service Email/Phone Number] to initiate the return.
• Return Authorization: You will receive a Return Merchandise Authorization (RMA) number, which must be included with your return.
• Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

4. Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 15 days.
• Refund Method: Refunds will be credited to the original payment method.
• Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at [Customer Service Email/Phone Number].

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [Customer Service Email/Phone Number] with your order number and details of the product. We will arrange for a replacement or refund as quickly as possible.

7. Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

8. Contact Information

For any return or exchange inquiries, please contact us at:

• Email: [email protected]
• Phone: +917353880132